For all non-sale items, IMAGO-A will accept merchandise in its original condition for refund, exchange, or store credit. We will not accept merchandise that has been worn, used, altered or damaged. Items must also be free from stains, odor, or any condition that would prevent them from being sold as new.
Returns must be made within 5 business days of their receipt. Returns will be processed within 5-7 business days. Please note that shipping costs will not be subject to refund.
Sales for special orders, international orders, and sale items are considered final and not eligible for return.
Customers will assume responsibility for return shipping charges. IMAGO-A will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in IMAGO-A’s sole discretion.
If all conditions are met and a refund is requested, the original form of payment will be credited; if not, items will be shipped back to customer with an explanation.
Customer incurs all shipping costs for all return items.
Return items to:
50 1/2 Clay Street
Brooklyn, NY 11222